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How do you assist your Top Management to demonstrate "Leadership & Commitment" in ISO context?

Management Leadership

You are the Management Representative or Person-In-Charge of ISO 9001, ISO 14001 & ISO 45001 Management System in your organisation.

“So with the new ISO standard requirement, what do you want from me?” This may be the question to you from your Top Management.

“Leadership & Commitment, Sir.”, you said. “You mean all the while, we are not demonstrating Leadership & Commitment?”, said your Top Management.

Leadership and Commitment (Clause 5.1 of ISO 9001: 2015, ISO 14001: 2015 and ISO 45001)
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Demonstrating “Leadership & Commitment” is not new

Your Top Management is correct. Demonstrating “Leadership & Commitment” is not new. It’s been there in the previous versions and they had been demonstrating it through involvement in planning, decision making, reviewing, monitoring, etc. So why we are now getting excited about this “Leadership & Commitment” phrases? Emphasis is probably the word. In the new 2015 version, there is a dedicated clause 5.1 on “Leadership and Commitment” listing down the areas which the Top Management can demonstrates, e.g. taking accountabilities for effectiveness, ensuring adequate resources, ensuring intended results, promoting improvements, etc.

Management Staff and Leader could be different in terms of the ways they do things. The former is mostly about managing processes objectively to meet the goal. Leadership on the other hand is about demonstrating certain quality of behaviours to meet the goal. See below brief illustrations:

Examples of Leadership’s Demonstration

As such, in relation to clause 5.1, your Top Management will need to explicitly showcase their Leadership and Commitment through visible and “hands on” involvements.

So, what can your Top Management do? The following shows some examples to demonstrate the involvement in “Leadership & Commitment”

Hey Auditors, Are you ready to audit your Top Management?!

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At QuESH, our articles aim to create value for organizations and individuals by sharing insights and practical tips on achieving business excellence. Drawing from our experience as ISO auditors and consultants, we cover key topics such as quality management, workplace safety, environmental compliance, and health systems. Our content provides actionable solutions to help businesses of all sizes overcome challenges, drive growth, and unlock their full potential.

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